Agoda’s property descriptions are listing restaurants and pools that do not exist. Following a J-CAST News report on the issue on October 31, 2026, MetroEngines Research drew a random sample of hotels in Japan and checked 354 Japanese-language Agoda property pages, one by one, against each property’s official information and the listings on Japan’s major booking sites. We found statements that did not match the facts on 62 of the 354 properties (17.5%), and 28 of the 38 properties described as “having a pool” had no pool at all.
• Scope: 400 properties drawn at random from roughly 27,000 accommodation facilities in Japan listed on multiple booking sites (OTAs and others); the 354 of them whose Japanese-language Agoda property page could be checked
• Date checked: November 2, 2026
• Method: The description, facility list and room information on each property page were checked against the property information on the same page (address, year built, number of restaurants), each property’s official website and the property information on Japan’s major booking sites. Every statement about pools and in-house dining outlets was verified individually against official websites and similar sources
• Error counts are limited to what could be confirmed in four items: location, pool, in-house dining and year built. Room photos and rates were not checked
• Source: MetroEngines Research
Background — Why a “pool that doesn’t exist” became a story
According to the J-CAST News article, Agoda’s description of a chain hotel in Osaka invited guests to “swim and relax by the poolside”, but the hotel has no pool. A hotel in the Chubu region was described as having an in-house restaurant and a breakfast buffet, although it has neither. A staff member at that hotel described the situation as a game of “whack-a-mole”: each correction request was met with the listing being republished with different wrong content[1].
The same article reported that Setouchi Resort Hotel in Matsuyama, Ehime Prefecture, announced in February 2026 that there had been “cases where a room type different from the actual one was displayed, or where the room rate differed”, and that Shoenso Hozugawatei in Kameoka, Kyoto Prefecture, announced in January 2026 that a shower-only room had been sold as having a “private open-air hot-spring bath”, with photos of a different room. Agoda’s property pages, for their part, carry a note that “some content is generated by AI and may not be accurate”, and the article says descriptions are generated automatically from the information properties enter in the extranet, with changes reflected within about 14 days[1].
Behind this lies a series of booking problems going back to 2025. The Japan Tourism Agency asked Agoda to make improvements in March 2025[2], and Agoda announced that, as of June 26 that year, it had stopped handling inventory from certain third-party suppliers[3]. In October it announced stricter standards for third-party suppliers, an AI tool to detect listing mismatches in advance, and 24/7 Japanese-language support[4]. Even so, properties were still warning guests directly as of autumn 2026[2].
Overall results — Inaccurate statements on 62 of 354 properties
First, the big picture. The errors we confirmed were: the wrong city given as the location on 30 properties, a non-existent pool on 28, a non-existent in-house dining outlet on 5, and conflicting years of construction within the same page on 2. Removing overlaps leaves 62 properties — roughly one in every 5.7 randomly selected properties. At the end of this article we list 64 properties — these 62 plus the two covered in the news report — with their names and screenshots of the Agoda pages.
These figures should, however, be read as a floor. We checked only four items that are easy to verify mechanically; mix-ups in room photos, rate displays and descriptions of the nearest station were not included. In other words, guests may be encountering more errors on the booking screen than this.
Source: Compiled by HotelBank Editorial Team from MetroEngines Research data (N=354 properties, checked November 2, 2026. Properties with more than one error are counted under each type)
Location — One in four pages that named a city named the wrong one
Location errors were the most common. Of the 122 pages whose description explicitly stated “located in [X] City”, 30 (24.6%) gave a city other than the actual one, or a city that does not exist. A ski lodge in the town of Yuzawa, Niigata Prefecture, was described as “located in Yuzawa City” — a separate municipality in Akita Prefecture. A lodge on Mt. Katsuragi in Gose, Nara Prefecture, had its area given as “Tondabayashi”, which in turn was said to be “located in Sakai City, Osaka Prefecture”. A station-front hotel in Kakegawa, Shizuoka Prefecture, was described as “located in Hamamatsu City”.
What stands out is the route by which the errors arise. On 26 of the 30 pages, the correct address was shown in the location field of the same page. After the address, that field lists area names that Agoda groups for search, such as “Kakegawa, Hamamatsu” or “Tondabayashi, Sakai”, and the descriptions appear to be using these area names as city names. The result is a contradiction on a single screen: the address field is right, but the description claims a different city. There were also three cases of city names that do not exist at all, such as “Kakufu City”, “Kutchan City” and “Toyoura City”.
Source: Compiled by HotelBank Editorial Team from MetroEngines Research data (pages among the N=354 that contained each statement. Location checked against the address; pools and in-house dining verified individually against official websites and similar sources. Checked November 2, 2026)
Facilities — 28 of the 38 “pool” properties had no pool
Next, facilities. When we checked the 38 properties whose description or facility list said they had a pool against official websites and similar sources, only 6 actually had one; 28 (74%) did not. The remaining 4 could not be determined from public information. Most of the errors occurred at property types that would hardly be expected to have a pool in the first place: station-front business hotels, capsule hotels, and apartment-style hotels with a dozen or so rooms.
For example, a business hotel in Hakata Ward, Fukuoka was described as a place to “relax by the quiet outdoor pool”, but it has no pool. A 19-room apartment-style hotel in Haneda was said to have “an outdoor pool one step from the terminal”. A capsule hotel in Tokyo was listed with an “outdoor pool, steam room”, but what it has outdoors is an open-air cooling space. At a resort hotel in Hokkaido, the indoor pool of a separate, adjacent resort facility was presented as the hotel’s own.
Similar errors appeared for in-house dining. A small inn in Takarazuka, Hyogo Prefecture, was listed with a named “bar” that is actually on the 8th floor of a different hotel. The page of a large hot-spring complex in Chiba Prefecture that closed in June 2024 is still up, and it presents as a restaurant an outlet whose name does not appear among the dining venues the facility had announced. A whole-house machiya rental on Miyajima, Hiroshima Prefecture, taking one group a day, was said to have “a restaurant, a bar and a fitness center”. On the problem of closed or suspended properties remaining on sale, see Closed Ryokan Still Bookable on Agoda: 12 Japan Closures Checked, where we compared closure notices with the booking screens.
| Type | Property (area, type) | What Agoda said | Actual |
|---|---|---|---|
| Location | Ski lodge in Yuzawa town, Niigata | “Located in Yuzawa City” | Yuzawa town. Yuzawa City is a separate municipality in Akita |
| Location | Mountaintop lodge in Gose, Nara | “Tondabayashi is located in Sakai City, Osaka Prefecture” | Gose, Nara (Tondabayashi is also a separate city from Sakai) |
| Location | Station-front hotel in Kakegawa, Shizuoka | “Located in Hamamatsu City” | Kakegawa (the address field on the same page is correct) |
| Pool | Business hotel in Hakata Ward, Fukuoka | “Relax by the quiet outdoor pool” | No pool |
| Pool | Capsule hotel in Tokyo | “Outdoor pool, steam room” | No outdoor pool (the outdoor area is an open-air cooling space) |
| Pool | Apartment-style hotel in Haneda (19 rooms) | “An outdoor pool one step from the terminal” | No pool |
| Pool | Resort hotel in Hokkaido | “The hotel offers a restaurant, pool and spa” | The hotel has no pool. The indoor pool belongs to a separate, adjacent facility |
| Dining | Small inn in Takarazuka, Hyogo | Names an outlet: “…is a bar” | An outlet on the 8th floor of a different hotel |
| Dining | Large hot-spring complex in Chiba (closed June 2024) | Names an outlet: “…is a restaurant” | That name is not among the published in-house dining venues |
| Dining | Whole-house machiya rental on Miyajima, Hiroshima | “A restaurant, a bar and a fitness center” | None of these (one group per day, whole-house rental) |
Source: Compiled by HotelBank Editorial Team from MetroEngines Research data (Agoda content checked November 2, 2026. Actual facts from each property’s official website and the property information on Japan’s major booking sites)
The two properties in the news today — Room names fixed, but description errors remain
So what do the pages of the two properties covered in the news look like now? At Shoenso Hozugawatei, the room-name problem flagged in January appears to have been resolved. The room names shown on Agoda match those on Japan’s major booking sites, and “Western-style double, 17 m² (shower only)” was displayed as is.
The description, however, contained other errors. It introduces this ryokan as “a coffee shop offering the best dining experience in Kyoto”, going on to promise “freshly baked croissants” at breakfast and “pasta” for lunch or dinner. It says the property is “located in Kyoto City”, but it is actually in Kameoka. The description says it was “built in 1986”, while the property information on the same page says “Year built: 1989”, and the “Number of restaurants: 0” in the property information does not match the dining room and Dining & Bar described on the official website[5]. On top of that, the machine-translated heading of a review from a guest from Hong Kong read “You are trained on data up to October 2023.” — boilerplate text from the AI used for translation, displayed as if it were part of the review.
On Setouchi Resort Hotel’s page, the description says it is “located in central Matsuyama, one of the most convenient parts of the city”, while the neighborhood information on the same page puts the Okaido shopping arcade downtown 9.4 km away. The description also gave the hotel a star rating of “5.0”. The room-name discrepancy is even larger. Over the last 30 days (early October to early November 2026), 26 different room names — a mix of Japanese and English — appeared for the hotel on Agoda. On Japan’s major booking sites, the hotel sells 8 room types, such as twins labeled “Ocean View”, whereas Agoda listed names that do not correspond to these, such as “Large Twin Room”, “Deluxe Suite Sea View”, “Royal Twin Room, Ocean View” and “Family Twin Room, 4 Bedrooms”. The same room appearing under several names looks like the same pattern as the room-type mismatch announced in February.
How the errors arise — Auto-generated descriptions and room data from multiple channels
The results point to three broad routes. The first is the auto-generated description. Most location errors took the city name not from the address but from the area name used for search. Pool and dining errors mostly read as if facilities common to hotels in general had simply been filled in, and they include statements that sound specific but are not real, such as “an outdoor pool one step from the terminal”. The second is the route by which room information arrives. When a property has several inventory suppliers, the same room appears under different names, or under English-only names, making it hard for guests to tell which actual room they are booking. The third is inconsistency within the property information on the same page itself: there were cases where the year built or the number of restaurants matched neither the description nor the official information.
Warnings to users also fall short. The generative-AI note was displayed on 87 of the 354 pages (24.6%), and on only 26 of the 62 pages where errors were confirmed. Put differently, on about 60% of the pages with errors, there was nothing on screen to help users judge how reliable the description was. Separately, 125 pages (35.3%) quoted prices in US dollars within the description, even though they were Japanese-language pages.
What properties can check now — Five items
Since properties cannot rewrite the descriptions directly, what they can do is check their own pages regularly and keep the underlying registered information accurate. The checks can be organized into the five items below. Errors come back as post-booking complaints and inquiries, so it is worth reviewing them at least once before peak season.
| Item | Where to look | What to check |
|---|---|---|
| City / municipality | “Located in…” in the description; the location field | Even if the address field is correct, is the description using an area name as the city name? |
| Facilities | Description; facilities & services list | Are facilities you don’t have — pool, fitness, massage, room service, etc. — listed? |
| In-house dining | Description; “Number of restaurants” in the property information | Are outlet names those of nearby or other facilities? Does the description of the outlet match reality? |
| Room names, size, photos | Room list | Are there names you never registered, or English-only names? Do names match the room size and photos? |
| Re-check after corrections | The page about two weeks after requesting a fix | Was the fix applied, or replaced by a different error? Save dated screenshots |
Source: Compiled by HotelBank Editorial Team from MetroEngines Research data
It also helps to keep the facility and room information on your own official website and on Japan’s major booking sites accurate. In this audit, too, the evidence for judging an error was each property’s facility list on its official website and the property information on domestic booking sites. Booking sites and AI assistants are expected to rely on properties’ public information more and more, so keeping your information correct in one place is also a defense against errors like these. We lay out the practical steps for preparing your data for AI-driven visits in three steps in Google UCP & ChatGPT: 3 Data Fixes Hotels Should Make Now in 2026.
Summary
Checking 354 randomly selected Japanese-language Agoda property pages, we confirmed statements that did not match the facts on 62 properties (17.5%). One in four descriptions that named a city named the wrong one, and 28 of the 38 properties described as having a pool had none. Of the two properties in the news, Shoenso Hozugawatei’s room names have been cleaned up, but errors remain in its description — suggesting the problem has shifted shape, from room information to descriptions, rather than gone away. Since many pages show no warning note, the realistic response for now is for properties to check their own pages regularly and request corrections while keeping a record.
Ahead of publication, on November 2, 2026, the HotelBank Editorial Team shared the details of this audit with Agoda’s press office and asked for comment, but had received no reply by the November 9 deadline.
Appendix: The 64 properties with confirmed errors — Agoda screens vs. the facts
Below are the properties where this survey confirmed inaccurate statements, together with screenshots of their Agoda pages: 62 of the 354 randomly sampled properties, plus the two covered in the news report, for 64 in total. None of these errors come from information the properties published themselves; they are descriptions and property information displayed on Agoda’s property pages. Each property’s actual facilities and location are shown under “Actual”. All screenshots were taken on November 2, 2026; the yellow highlighting was added by the editorial team. Pages may have been corrected since. (Screenshots show the Japanese-language pages.)
1. Yunohana Onsen Shoenso Hozugawatei (湯の花温泉 松園荘 保津川亭)(Kameoka, Kyoto Prefecture) Agoda property page
Actual: Located in Kameoka, Kyoto Prefecture (the address field on the same page also says Kameoka).
Actual: A hot-spring ryokan with an in-house dining room and a Dining & Bar. It is not a coffee shop. (Source: official website)
Note: The property information on the same page shows “Year built: 1989” and “Number of restaurants: 0”.
Note: An AI boilerplate sentence is displayed as-is in the heading of a machine-translated guest review.
2. Setouchi Resort Hotel (瀬戸内リゾートホテル)(Matsuyama, Ehime Prefecture) Agoda property page
Actual: Located in Ogawa, Matsuyama (the north of the city). The neighborhood information on the same page puts the Okaido shopping arcade downtown 9.4 km away.
Note: 26 different room names appeared on Agoda over the 30 days from early October to early November 2026. The hotel sells 8 room types on Japan’s major booking sites.
3. Toya Kanko Hotel (洞爺観光ホテル)(Toyako, Abuta District, Hokkaido) Agoda property page
Actual: The description calls Lake Toya a lake “located in Toyoura City”, but there is no city called Toyoura; Lake Toya straddles the towns of Toyako and Sobetsu. The hotel is in Toyako, Abuta District, Hokkaido. (Source: the address in the location field of the same page)
Actual: Has a coffee lounge, bar, restaurant, large bath and cave bath. There is no indoor pool or fitness center. (Source: official website)
4. Sahoro Resort Hotel (サホロリゾートホテル)(Shintoku, Kamikawa District, Hokkaido) Agoda property page
Actual: The hotel has no pool. The indoor pool belongs to a separate, adjacent resort facility. (Source: property information on booking sites)
5. Kojohama Onsen Hotel (虎杖浜温泉ホテル)(Shiraoi, Shiraoi District, Hokkaido) Agoda property page
Actual: Located in Shiraoi, Shiraoi District, Hokkaido. (Source: the address in the location field of the same page)
6. Yama Shizen (山自然)(Kutchan, Abuta District, Hokkaido) Agoda property page
Actual: Located in the town of Kutchan, Abuta District, Hokkaido. (Source: the address in the location field of the same page)
7. Train Line Field(Tobetsu, Ishikari District, Hokkaido) Agoda property page
Actual: Located in Tobetsu, Ishikari District, Hokkaido. (Source: the address in the location field of the same page)
8. Zuisenkyo (瑞泉郷)(Ichinoseki, Iwate Prefecture) Agoda property page
Note: The property information on the same page shows “Year built: 1993”, which contradicts the description.
9. Value The Hotel Sendai Natori (バリュー・ザ・ホテル仙台名取)(Natori, Miyagi Prefecture) Agoda property page
Actual: Located in Natori, Miyagi Prefecture. Elsewhere in the same description, Natori is given correctly. (Source: the address in the location field of the same page)
Actual: Has a restaurant, a health-care corner and a relaxation corner. There is no outdoor pool. (Source: official website)
10. Yamaneya (山根屋)(Fukushima, Fukushima Prefecture) Agoda property page
Note: The property information on the same page shows “Year built: 1978”, which contradicts the description.
11. Family Lodge Hatagoya Sukagawa (ファミリーロッジ旅籠屋・須賀川店)(Sukagawa, Fukushima Prefecture) Agoda property page
Actual: Located in Sukagawa, Fukushima Prefecture. (Source: the address in the location field of the same page)
12. Kiryu Grand Hotel (桐生グランドホテル)(Kiryu, Gunma Prefecture) Agoda property page
Actual: Located in Kiryu, Gunma Prefecture. (Source: the address in the location field of the same page)
13. Hotel Kuki (ホテル久喜)(Kuki, Saitama Prefecture) Agoda property page
Actual: A business hotel with a coin laundry and microwaves. There is no pool. (Source: official website)
14. Oedo Onsen Monogatari Urayasu Mangekyo (大江戸温泉物語 浦安万華郷)(Urayasu, Chiba Prefecture) Agoda property page
Actual: The facility closed in June 2024. The name does not appear among the in-house dining outlets the operator announced. (Source: operator’s announcement)
15. Capsule Inn Kinshicho (カプセルイン錦糸町)(Sumida, Tokyo) Agoda property page
Actual: Has a large bath, sauna and an open-air cooling space. There is no outdoor pool. (Source: property information on booking sites)
16. Washington R&B Hotel Ueno Hirokoji (ワシントンR&Bホテル上野広小路)(Taito, Tokyo) Agoda property page
Actual: A business hotel near Ueno Station with no pool. (Source: property information on booking sites)
17. Hotel Cerezo (ホテルセレッソ)(Taito, Tokyo) Agoda property page
Actual: A 49-room business hotel with no pool. (Source: property information on booking sites)
18. Moxy Tokyo Kinshicho (モクシー東京錦糸町)(Sumida, Tokyo) Agoda property page
Actual: Has a 24-hour bar & lounge and a gym. There is no pool and no poolside bar. (Source: property information on booking sites)
19. Fuji Ryokan (富士旅館)(Hino, Tokyo) Agoda property page
Actual: Located in Hino, Tokyo. (Source: the address in the location field of the same page)
20. JR-East Hotel Mets Premier Tokyo Bay Shinkiba (JR東日本ホテルメッツ プレミア 東京ベイ新木場)(Koto, Tokyo) Agoda property page
Actual: The list of in-house facilities and services includes no pool. (Source: official website)
21. KYUKYU HOTEL(Taito, Tokyo) Agoda property page
Actual: A small 15-room hotel with no pool. (Source: property information on booking sites)
22. Theatel Haneda II (シアテル羽田II)(Ota, Tokyo) Agoda property page
Actual: A 19-room apartment-style hotel with no outdoor pool. (Source: property information on booking sites)
23. Toyoko Inn Yamato Ekimae (東横INN大和駅前)(Yamato, Kanagawa Prefecture) Agoda property page
Actual: Has a meeting room, coin laundry, microwaves and more. There is no pool. (Source: official website)
24. Hotel Cooju Kawasaki (ホテルクージュ川崎)(Kawasaki-ku, Kawasaki, Kanagawa Prefecture) Agoda property page
Actual: Located in Kawasaki-ku, Kawasaki, Kanagawa Prefecture. The operator’s official website lists the hotel as closed. (Source: the address in the location field of the same page)
25. Naeba Fujiya (苗場ふじや)(Yuzawa, Minamiuonuma District, Niigata Prefecture) Agoda property page
Actual: Located in the town of Yuzawa, Minamiuonuma District, Niigata Prefecture. (Source: the address in the location field of the same page)
26. Fukumitsu Hanayama Onsen (源泉の一軒宿 ふくみつ華山温泉)(Nanto, Toyama Prefecture) Agoda property page
Actual: Located in Nanto, Toyama Prefecture. (Source: the address in the location field of the same page)
27. Dai-ichi Hotel Shimadaya (第一ホテル島田屋)(Ina, Nagano Prefecture) Agoda property page
Actual: Located in Ina, Nagano Prefecture. (Source: the address in the location field of the same page)
28. Gentaroya (げんたろう屋)(Nozawaonsen, Shimotakai District, Nagano Prefecture) Agoda property page
Actual: Located in the village of Nozawaonsen, Shimotakai District, Nagano Prefecture. (Source: the address in the location field of the same page)
29. Tabino Hotel lit Matsumoto (たびのホテルlit松本)(Matsumoto, Nagano Prefecture) Agoda property page
Actual: Has an artificial hot-spring large bath, sauna, meeting room and more. There is no pool. (Source: official website)
30. Kakegawa Grand Hotel (掛川グランドホテル)(Kakegawa, Shizuoka Prefecture) Agoda property page
Actual: Located in Kakegawa, Shizuoka Prefecture. (Source: the address in the location field of the same page)
31. Cabin House Yado Fujinomiya (キャビンハウスヤド富士宮店)(Fujinomiya, Shizuoka Prefecture) Agoda property page
Actual: Located in Fujinomiya, Shizuoka Prefecture. (Source: the address in the location field of the same page)
Actual: A capsule-style lodging with a lounge and no pool. (Source: property information on booking sites)
32. Petit Hotel North Inn (プチホテル ノースイン)(Ito, Shizuoka Prefecture) Agoda property page
Actual: Located in Ito, Shizuoka Prefecture. (Source: the address in the location field of the same page)
33. La Vista Atami Terrace (ラビスタ熱海テラス)(Atami, Shizuoka Prefecture) Agoda property page
Actual: Has a large bath, a panoramic open-air bath, four private open-air baths, a rooftop terrace and more. There is no infinity pool. (Source: official website)
34. Shofuen (松風園)(Gamagori, Aichi Prefecture) Agoda property page
Actual: Located in Gamagori, Aichi Prefecture. (Source: the address in the location field of the same page)
35. Hotel Christmas Ichinomiya (adults only) (ホテルクリスマス 一宮(大人専用))(Inazawa, Aichi Prefecture) Agoda property page
Actual: Located in Inazawa, Aichi Prefecture. (Source: property information on booking sites)
36. Natural Hot Spring Hotel Livemax PREMIUM Nagoya Marunouchi (天然温泉ホテルリブマックスPREMIUM名古屋丸の内)(Nagoya, Aichi Prefecture) Agoda property page
Actual: Has a natural hot-spring large bath and a breakfast venue. There is no outdoor pool. (Source: official website)
37. APA Hotel Nagoya-Ekimae (アパホテル〈名古屋駅前〉)(Nagoya, Aichi Prefecture) Agoda property page
Actual: Has a natural hot-spring large bath and banquet halls. There is no pool. (Source: official website)
38. Hotel Olive (ホテル オリーブ)(Tamaki, Watarai District, Mie Prefecture) Agoda property page
Actual: Located in Tamaki, Watarai District, Mie Prefecture. (Source: the address in the location field of the same page)
39. Fufu Kyoto (ふふ京都)(Sakyo-ku, Kyoto) Agoda property page
Actual: There is no pool (hot-spring baths are in each guest room). (Source: property information on booking sites)
40. Toyoko Inn Osaka Taniyon Kosaten (東横INN大阪谷四交差点)(Osaka, Osaka Prefecture) Agoda property page
Actual: Offers free breakfast and automated check-in machines. There is no pool, shared kitchen or massage. (Source: official website)
41. Kadoma Public Hotel (門真パブリックホテル)(Kadoma, Osaka Prefecture) Agoda property page
Actual: Located in Kadoma, Osaka Prefecture. (Source: the address in the location field of the same page)
42. Takarazuka Western-style Minshuku Renoir (宝塚西洋民宿 ルノアール)(Takarazuka, Hyogo Prefecture) Agoda property page
Actual: The outlet named is a restaurant & bar on the 8th floor of a different hotel, not a facility of this inn. (Source: property information on booking sites)
43. Livemax Resort Setouchi Seafront (リブマックスリゾート瀬戸内シーフロント)(Tatsuno, Hyogo Prefecture) Agoda property page
Actual: Located in Tatsuno, Hyogo Prefecture. (Source: the address in the location field of the same page)
44. Guest House Maya (ゲストハウス萬家)(Kobe, Hyogo Prefecture) Agoda property page
Actual: A 6-room guesthouse with a lounge and shared kitchen. There is no pool. (Source: official website)
45. Chidori-an (ちどり庵)(Awaji, Hyogo Prefecture) Agoda property page
Actual: Located in Awaji, Hyogo Prefecture. (Source: the address in the location field of the same page)
46. Hotel Setre Kobe Maiko (ホテルセトレ神戸・舞子)(Kobe, Hyogo Prefecture) Agoda property page
Actual: There is no pool on the premises (it has fitness facilities, a lounge, an esthetic salon and more). (Source: property information on booking sites)
47. Katsuragi Kogen Lodge (葛城高原ロッジ)(Gose, Nara Prefecture) Agoda property page
Actual: Located in Gose, Nara Prefecture. The description gives the area as “Tondabayashi” and says it is “located in Sakai City, Osaka Prefecture”, but Tondabayashi is also a separate city from Sakai. (Source: the address in the location field of the same page)
48. Ubusuna no Sato TOMIMOTO (うぶすなの郷 TOMIMOTO)(Ando, Ikoma District, Nara Prefecture) Agoda property page
Actual: A 2-room old folk-house inn taking two groups a day, with no pool. (Source: property information on booking sites)
49. Okinawa Minshuku Kariyushi (沖縄民宿かりゆし)(Shirahama, Nishimuro District, Wakayama Prefecture) Agoda property page
Actual: A 7-room minshuku with no restaurant or café on the premises. (Source: property information on booking sites)
50. Sangai Ryokan (三階旅館)(Gotsu, Shimane Prefecture) Agoda property page
Actual: Located in Gotsu, Shimane Prefecture. The description says “Gotsu, located in Hamada City”, but Gotsu and Hamada are separate cities. (Source: the address in the location field of the same page)
51. Omotenashi Hostel Miyajima (おもてなしホステル宮島)(Hatsukaichi, Hiroshima Prefecture) Agoda property page
Actual: Located in Hatsukaichi, Hiroshima Prefecture. (Source: the postal code on the same page (738-0042) is Jigozen, Hatsukaichi)
52. Kitanocho Itsumoya (北之町 厳妹屋)(Hatsukaichi, Hiroshima Prefecture) Agoda property page
Actual: A whole-house machiya rental limited to one group a day, with no restaurant, bar or fitness center. (Source: property information on booking sites)
53. Comfort Hotel Shin-Yamaguchi (コンフォートホテル新山口)(Yamaguchi, Yamaguchi Prefecture) Agoda property page
Actual: Has a library café and self check-in machines. There is no indoor pool. (Source: official website)
54. Hotel Alpha-One Hofu (ホテル・アルファ-ワン防府)(Hofu, Yamaguchi Prefecture) Agoda property page
Actual: Located in Hofu, Yamaguchi Prefecture. (Source: the address in the location field of the same page)
55. HOTEL AZ Yamaguchi Kudamatsu (HOTEL AZ 山口下松店)(Kudamatsu, Yamaguchi Prefecture) Agoda property page
Actual: Located in Kudamatsu, Yamaguchi Prefecture. (Source: the address in the location field of the same page)
56. Hotel Luna Park Bettei Yasuragi (ホテルルナパーク 別邸やすらぎ)(Matsuyama, Ehime Prefecture) Agoda property page
Actual: There is no outlet by that name on the premises. Dinner and breakfast are served in the in-house restaurant and banquet hall. (Source: official website)
57. HOTEL NEXUS Hakata Sanno (HOTEL NEXUS博多山王)(Fukuoka, Fukuoka Prefecture) Agoda property page
Actual: There is no pool on the premises. (Source: property information on booking sites)
58. HOTEL IORI(Fukuoka, Fukuoka Prefecture) Agoda property page
Actual: A small apartment-style hotel with kitchens and no pool. (Source: property information on booking sites)
59. Forest Inn Imari (フォレストイン伊万里)(Imari, Saga Prefecture) Agoda property page
Actual: Located in Imari, Saga Prefecture. (Source: the address in the location field of the same page)
60. Hotel Lavien (ホテルラヴィアン)(Togitsu, Nishisonogi District, Nagasaki Prefecture) Agoda property page
Actual: Located in Togitsu, Nishisonogi District, Nagasaki Prefecture. (Source: the address in the location field of the same page)
61. Pension Akanegumo (ペンションあかね雲)(Minamiaso, Aso District, Kumamoto Prefecture) Agoda property page
Actual: Located in the village of Minamiaso, Aso District, Kumamoto Prefecture. The description says “Minamiaso is located in Aso City”, but Minamiaso Village and Aso City are separate municipalities. (Source: the address in the location field of the same page)
62. Miyakojima Pension Orange BOX (宮古島ペンション オレンジBOX)(Miyakojima, Okinawa Prefecture) Agoda property page
Actual: A room-only pension with showers only and no pool or spa. (Source: property information on booking sites)
63. Hotel Thomas Nago (ホテル トーマス名護)(Nago, Okinawa Prefecture) Agoda property page
Actual: A 24-room apartment-style hotel with kitchens and no pool. (Source: property information on booking sites)
64. The Grand Hotel Ginowan (ザ・グランドホテルギノワン)(Ginowan, Okinawa Prefecture) Agoda property page
Actual: Has a fitness gym and an esthetic salon. There is no pool. (Source: property information on booking sites)
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References & Sources
- [1] Agoda hotel descriptions listed “restaurants and pools that don’t exist”; hotel staff “bewildered” (J-CAST News, October 31, 2026; in Japanese)
- [2] “Please don’t use Agoda”: hot-spring ryokan warns guests, a year and a half after the Japan Tourism Agency’s request for improvement (J-CAST News, October 15, 2026; in Japanese)
- [3] Agoda CEO issues statement on service improvements: suspends suppliers behind the problems, to introduce AI pre-monitoring and compensation options (Travel Voice, July 17, 2025; in Japanese)
- [4] OTA Agoda sets strict standards for third-party suppliers, introduces AI issue-detection tool and 24/7 support (Travel Voice, October 10, 2025; in Japanese)
- [5] Yunohana Onsen Shoenso Hozugawatei official website, “Facilities” (in Japanese)
- MetroEngines Research — booking-site listing information for accommodation in Japan (N=354 properties, checked November 2, 2026), checked against each property’s official website and the property information on Japan’s major booking sites